tag:blogger.com,1999:blog-31911817.post3395522039590283806..comments2024-03-10T14:07:40.468-04:00Comments on Blue Rose Girls: keeping your mouth shutBlue Rose Girlshttp://www.blogger.com/profile/05224076615462128422noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-31911817.post-87198447821433457652014-02-17T14:02:04.362-05:002014-02-17T14:02:04.362-05:00This comment has been removed by the author.Meghan McCarthyhttps://www.blogger.com/profile/05117528918335897128noreply@blogger.comtag:blogger.com,1999:blog-31911817.post-35469357468501973832014-02-17T14:02:03.759-05:002014-02-17T14:02:03.759-05:00I always keep my mouth shut... unless the reader w...I always keep my mouth shut... unless the reader writes something that is un-factual. I did one of those videos. The person criticized my book as being for kids. Um... Perhaps they should have looked at the age range! Also, I've noticed that readers will give a book one star because they never received the book. That is NOT the place for that kind of comment! You write to amazon! Geez. And I also got a bad review from a librarian in SLJ who said a fact was wrong in a book when it wasn't. I feel that when you're dealing with nonfiction you do have a right to defend yourself when you have the proof and facts to back it up. It's not the same as an opinion. Meghan McCarthyhttps://www.blogger.com/profile/05117528918335897128noreply@blogger.comtag:blogger.com,1999:blog-31911817.post-70555465219787066052014-01-09T15:34:17.937-05:002014-01-09T15:34:17.937-05:00Note-- I do not yet have a mechanism for handling ...Note-- I do not yet have a mechanism for handling reader complaints filed via social media, although I've asked Annika to look into it and put together a report on the feasibility of such a thing.Bennett Madisonhttp://bennettmadison.tumblr.comnoreply@blogger.comtag:blogger.com,1999:blog-31911817.post-65424989335690410552014-01-09T15:32:06.907-05:002014-01-09T15:32:06.907-05:00I have a system that I've found to be effectiv...I have a system that I've found to be effective for handling complaints and/or criticisms from readers. <br /><br />When I receive a complaint directly, I forward it to my personal assistant/alter-ego, Annika Golden, who replies to the reader with a form he/she can print out and complete in order to register his/her displeasure in a detailed and specific way. This form-- when returned to Annika via USPS in a self-addressed, stamped envelope along with a copy of the receipt for the purchase of the book-- is then sent to an internal committee that evaluates its relative merits and votes on whether the complaint will be approved. (Only a simple majority is needed for approval.)<br /><br />If the committee votes to approve the complaint, he/she is sent an Amazon gift certificate equal to the cost of the book. A brief summary of the complaint is then sent to me-- with my editor CC'ed-- so that it can be taken into account for all future projects.<br /><br />It was complicated to get it all set up, and it can be somewhat costly when there are major problems with a book, but I think it was worth it! I find that this system empowers readers without any need for me to get involved at all.Bennett Madisonhttp://bennettmadison.tumblr.comnoreply@blogger.com