Like many authors, I had a great laugh at these videos of children's authors reading their harsh online reviews. However, a couple days later I was looking up Ellen Oh's book Prophecy on Goodreads and found myself reading this, an example of how online readers show their ire when authors respond to negative reviews.
And honestly, I do understand that, to a point. When a book is published, it no longer belongs to the author. It becomes the reader's book and its their experience which an author has no right to criticize. The big unwritten rule when it comes to reviews when you are an author seems to be KEEP YOUR MOUTH SHUT. Personally, if I can help it, I try just to not read reviews (though I'd be lying if I said I didn't read reviews at all, though).
Sometimes I wonder, though, what they expect from us. Once and a while, I'll get an e-mail from an irritated or even angry reader who wants to know what I meant by this or that, and I never know how to respond. Just as the reading experience belongs to them, the writing experience belongs to us. Every author I know has written their book to the best of their ability and I've always assumed that readers take it on faith that authors are not out to create books to annoy them. But, perhaps, they just want that agreement acknowledged. So, most of the time, I usually respond, "I'm sorry your reading experience was not what I intended." However, sometimes, I think the best course of action is to follow the rule and keep my mouth shut. What do you think?